Full job description

Responsibilities

• Coordinate with customers for inquiries, quotations, order processing, and delivery updates
• Prepare and follow up on sales quotations, proformas, and related documentation
• Maintain and update customer records, pricing details, and sales databases (CRM/ERP)
• Assist in preparing weekly/monthly sales reports and KPI dashboards
• Communicate with internal teams (procurement, logistics, finance, store) to ensure smooth execution of customer orders
• Track and ensure timely collection of payments and delivery fulfillment
• Schedule meetings, demos, and calls for the sales team
• Handle after-sales follow-ups, complaints registration, and coordination for resolutions
• Manage stock inquiries and coordinate with warehouse for product availability

Required Skills & Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or related field
• Minimum 1–3 years of experience in Sales Coordination
• Strong knowledge of Advanced Excel (Pivot, VLOOKUP), and experience with CRM/ERP software
• Excellent communication and customer relationship skills
• Strong organizational and multitasking ability with attention to detail
• Ability to work under pressure and meet deadlines
• Problem-solving mindset and proactive attitude
• Fluency in English; Arabic is a plus

Job Type: Full-time