Full job description

Position: Salon Receptionist

Responsibilities:

• Greeting Clients: Welcome clients as they enter the salon, offering a warm, friendly greeting.
• Scheduling Appointments: Handle phone calls and online booking systems, ensuring appointments are scheduled efficiently.
• Managing Customer Flow: Ensure clients are seated, attend to any needs, and maintain a smooth flow of service.
• Checking Clients In and Out: Process client payments, manage billing, and ensure proper record-keeping.
• Providing Information: Inform clients about salon services, pricing, and product offerings.
• Maintaining Salon Appearance: Keep the reception area clean, organized, and welcoming.
• Answering Inquiries: Address client inquiries, whether over the phone, online, or in-person.
• Administering Sales: Promote and sell salon products and services to clients.
• Handling Client Concerns: Assist with any client complaints or issues, escalating them to the manager when necessary.

Requirements:

• Experience: Prior experience as a receptionist or in customer service is preferred.
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to multitask, manage appointments, and handle

Preferred Skills:

• Experience in the beauty or salon industry.
• Knowledge of basic skincare and haircare services.

Job Type: Full-time