Key Responsibilities:

• Greet and assist patients with a friendly and professional attitude
• Answer and manage phone calls to patients, WhatsApp inquiries, and appointment bookings on call.
• Maintain and update patient records and schedules accurately
• Coordinate with dentists and assistants to ensure smooth patient flow
• Handle billing, payments, and insurance-related queries
• Provide information about clinic services and offers
• Manage patient feedback and ensure excellent customer service

Requirements:

• Minimum 1 year of experience as a receptionist or call center agent (preferably in a dental or medical clinic)
• Excellent communication skills
• Proficient in MS Office and clinic management software
• Pleasant personality with strong organizational and multitasking skills
• Ability to handle pressure and maintain professionalism

Benefits:

• Competitive salary (based on experience)
• Training and growth opportunities
• Supportive and professional work environment