Role Purpose

The Executive Secretary to the General Manager plays a vital administrative and coordination role, ensuring the efficient operation of the Executive Office. This role provides high-level support to the General Manager by managing communications, schedules, and confidential matters, while acting as a key liaison between the General Manager and internal/external stakeholders. The position requires discretion, professionalism, and a deep understanding of hotel operations.

Key Responsibilities

• Provide comprehensive administrative support to the General Manager in daily operations
• Manage and organize the GM’s schedule, meetings, appointments, and travel arrangements
• Screen and prioritize incoming communications (calls, emails, correspondence), ensuring timely responses
• Prepare reports, presentations, meeting minutes, and confidential documents with accuracy and attention to detail
• Act as a point of contact between the GM and hotel departments, owners, corporate offices, and external stakeholders
• Coordinate internal meetings, executive briefings, and follow-up actions
• Handle confidential information with utmost discretion and maintain secure filing systems
• Support the GM in monitoring project deadlines, guest feedback, performance indicators, and strategic initiatives
• Assist in the preparation of executive reports, budget reviews, and monthly operational summaries
• Organize and coordinate VIP visits, owner relations, and special events as required
• Maintain a high level of professionalism, discretion, and hospitality in all int

Qualifications and Skills

• Diploma or bachelor’s degree in business administration, Hospitality Management, or a related field
• Minimum 3–5 years of experience in a similar role, preferably within a 5-star hotel environment in the UAE or GCC region
• Excellent written and verbal communication skills in English (Arabic is a plus)
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook); knowledge of hotel systems is an advantage
• Strong organizational, time-management, and multitasking abilities
• High level of professionalism, confidentiality, and integrity
• Ability to work independently under pressure and adapt to changing priorities
• Strong interpersonal skills with a service-oriented mindset