Full job description

Customer Service Executive

IMCD Middle East is looking for an experienced Customer Service Executive to join our team in the UAE.

The successful candidate will act as a primary point of contact, ensuring all customer queries and concerns are addressed efficiently and professionally.

The position is responsible for:

• Improving customer service procedures, policies and standards
• Communicating courteously with customers
• Investigating and solving customers’ problems.
• Preparing Purchase orders and following up on deliveries and documents
• Interacting with clients and building relationships
• Entering sales orders and creating invoices
• Liaising with third party suppliers for outbound and inbound shipments
• Keeping accurate records
• Ensuring all ISO Standards are applied and maintained.

Work Experience:

Experience in customer service is essential, preferably within a similar industry.

Primary Job Location:

Dubai, UAE

Travel:

Minimal Travel

IMCD Offers

• Competitive total compensation package at market rate comprised of base salary and variable elements
• IMCD is an equal opportunity employer