The facilities coordinator supports the day-to-day operations and maintenance of company facilities to ensure a safe, efficient, and well-maintained working environment. This role serves as the key point of contact for all building and maintenance-related requests, coordinating vendors, managing service schedules, and ensuring compliance with safety and operational standards.

Key Responsibilities

Tenant Communication & Support

• Answer incoming calls and emails from tenants related to maintenance, repairs, and facility issues.
• Record and prioritize service requests in the work order management system
• Communicate estimated response and completion times to tenants and follow up to ensure satisfaction.
• Provide excellent customer service and maintain a professional, friendly demeanor in all interactions.

Maintenance Coordination

• Dispatch maintenance technicians or coordinate with third-party vendors to address service requests.
• Track the status of open work orders and ensure timely completion.
• Schedule and monitor preventive maintenance tasks as needed.
• Verify that maintenance work is completed to quality standards and tenant satisfaction.

Administrative & Operational Support

• Maintain accurate logs of tenant calls, maintenance requests, and completed work.
• Assist with vendor scheduling, service reports, and invoice processing.
• Support the Facilities or Property Manager in daily operational activities.
• Maintain key logs, access cards, and building service records.

Health, Safety & Compliance

• Report safety hazards or urgent maintenance issues immediately.
• Ensure contractors follow building policies and safety procedures while on-site.

Qualifications

• Education: Bachelor’s degree in Facilities Management, Business Administration, or a related field (preferred).
• Experience: 2–4 years of experience in facilities coordination, building operations, or office management.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with MS Office and facility management software (e.g., CMMS).
• Basic understanding of building systems (HVAC, electrical, plumbing).