Full job description

JOB PURPOSE:

ExecuJet MRO Services is currently seeking a suitably qualified experienced Customer Support Administrator to fill a vacancy within the Organization.

KEY RESPONSIBILITIES:

• Receive and welcome guests/customers.
• Arrange refreshments for Customers.
• Arrange the purchase of groceries/refreshments for customer area and police at airside security checkpoint.
• Operate telephone console, taking and distributing messages.
• Screen inquiries before passing them to the concerned person.
• Ensure that the meeting rooms are in order before and after meetings.
• Ensure customer area and offices are in order.
• Assist customers as and when required, i.e. hotel bookings when visiting the facility and transport arrangements to and from the facility and ensuring airside pass policies are followed.
• Assist with the preparation of reports, general correspondence and other administrative functions.
• Assist the IT Team with the control of company SIM cards and service subscriptions as and when needed.
• Distribute monthly mobile telephone bills and track marked bills.
• Generate monthly summary of personal calls for payroll deduction.
• Coordinate facility management landside, liaising with the relevant suppliers for pest control and plant maintenance and with the Regional VP’s PA for any building maintenance work required.
• Ensure that the reception, ground floor and customer areas are kept clean and tidy at all times.
• Assist with arranging staff and customer functions.
• Engage with various stakeholders to ensure a smooth experience for the visiting customers / VIPs.

QUALIFICATIONS:

Essential

• Bachelor’s degree in business administration or a related field.
• Proficiency in Microsoft Office Products.
• Strong Communication skills (both written and verbal).
• Customer-focused attitude with excellent problem-solving ability.

Desirable

• Previous experience in VIP customer service roles, such as Cabin Crew or hotel operations.
• Holder of a valid UAE Driving License.

PERSON SPECIFICATION:

Essential

• Demonstrate a strong commitment to delivering exceptional customer service.
• Proactive in identifying customers’ needs and ensuring satisfaction.
• Strong attention to details and accuracy in all tasks.
• Reliable, punctual, and takes responsibility for work outcomes.
• Friendly and approachable.