Full job description

Position Summary:

The Reservations Agent is responsible for managing restaurant bookings and ensuring a smooth reservation process. The role involves handling guest inquiries, updating reservation systems, and coordinating with the restaurant team to maximize table occupancy while maintaining excellent guest service standards.

Key Responsibilities:

• Handle all incoming reservation requests by phone, email, and online platforms promptly and professionally.
• Maintain and update the reservation system accurately.
• Confirm, modify, and cancel bookings when required, ensuring clear communication with guests.
• Coordinate with the restaurant team to ensure smooth seating arrangements and guest flow.
• Maintain knowledge of restaurant menus, promotions, and special events to provide accurate information to guests.
• Follow up with guests for special requests or dietary requirements.
• Manage VIP reservations and ensure personalized service upon arrival.
• Assist in maintaining guest database and reports for management review.
• Communicate efficiently with the host/hostess team regarding daily reservations and seating plans.
• Handle guest complaints or concerns professionally and escalate when necessary.

Requirements:

• Previous experience in a similar role in a fine dining or high-volume restaurant preferred.
• Excellent communication and customer service skills.
• Proficient in reservation systems (e.g., SevenRooms, OpenTable, ServMe) and Microsoft Office.
• Strong organizational and multitasking abilities.
• Fluency in English; additional languages are an advantage.
• Professional appearance and positive attitude.

Job Type: Full-time