Please mention the subject line: Call Centre

Primary Job Responsibilities will be: –

• Manage inbound and outbound calls efficiently and professionally.
• Coordinate with doctors to manage clinic schedules, including walk-ins and emergency slots.
• Follow communication scripts and hospital protocols for different scenarios.
• Ensure calls are answered promptly—typically within three rings—with clear voice modulation and polite tone.
• Book, confirm, reschedule, or cancel patient appointments according to hospital guidelines.
• Remind patients of upcoming appointments and follow up on no-shows.
• Provide accurate information about hospital services, doctors, insurance coverage, and packages.
• Perform all related duties as assigned by Team Leader – Call Centre.

Job Type: Full-time