Full job description

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring the highest standards of service, guest satisfaction, and operational efficiency. The role requires a strong hospitality background in the UAE and excellent communication skills in both Arabic and English.

Key Responsibilities:

• Supervise and coordinate daily hotel operations across all departments (Front Office, Housekeeping, F&B, and Engineering).
• Ensure smooth and efficient guest experiences aligned with brand standards.
• Monitor operational performance and implement strategies for continuous improvement.
• Lead, train, and motivate departmental teams to achieve service excellence and operational goals.
• Collaborate with department heads to develop and execute operational policies and procedures.
• Manage budgets, control costs, and ensure efficient use of resources.
• Handle guest feedback and complaints professionally, ensuring timely resolutions.
• Maintain compliance with health, safety, and brand standards.
• Assist in preparing operational reports and analysis for management review.
• Support the General Manager in business planning, revenue enhancement, and staff development.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 5 years of UAE hospitality experience in a similar or supervisory operational role.
• Strong leadership, organizational, and problem-solving skills.
• Fluent in both Arabic and English (written and spoken) – mandatory.
• Excellent interpersonal and communication skills.
• Proven ability to work under pressure and deliver consistent results.
• Knowledge of hotel management systems (e.g., Opera, PMS) preferred.

Personal Attributes:

• Professional, dynamic, and results-driven.
• Strong decision-making and analytical skills.
• Customer-focused with a proactive attitude.
• High level of integrity and confidentiality.

Job Type: Full-time