Role Responsibilities

Account Strategy & Growth

• Implement the strategic account management and business development strategy to achieve assigned KPIs.
• Identify and capitalize on opportunities for upselling and cross-selling to existing accounts.
• Develop and execute customized strategic account plans aligned with customer goals and Carrier’s business objectives.

Client Relationship Management

• Establish, maintain, and strengthen trusted relationships with key decision-makers and stakeholders in strategic accounts.
• Act as the primary point of contact for clients, ensuring a high level of customer satisfaction and value delivery.
• Understand client business drivers, needs, and industry trends to offer tailored solutions.

Contract & Account Oversight

• Manage large-scale, long-term contracts with a focus on client retention and sustained value creation.
• Emphasize long-term partnerships over short-term wins, ensuring continued growth and alignment with client strategies.

Cross-Functional Collaboration

• Collaborate across sales, marketing, operations, and product teams to deliver comprehensive and integrated solutions.
• Contribute to joint business strategies that align customer and internal priorities.

Minimum Requirements

Qualifications

• Bachelor’s degree in Engineering (Mechanical preferred).
• MBA is an advantage.

Knowledge

• Strong understanding of the UAE market and key strategic sectors.
• Knowledge of HVAC solutions is a plus.

Experience

• 5–10 years of relevant experience in account management or strategic business development.
• Fluent in English and Arabic.
• UAE Driving License required.
• Proficient in MS Office and other relevant business software.

Key Competencies

• Customer-Centric Approach
• Strong Communication & Negotiation Skills
• Strategic Planning & Execution
• Cross-Functional Collaboration
• Contract Management

What We Offer

• Competitive compensation and performance-based incentives
• International and inclusive work environment
• Career advancement and leadership training opportunities
• Employee Assistance Program and wellness support

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