Full job description

We are seeking an experienced and service-driven Front Office Manager to lead and oversee the daily operations of our Front Office Department. The ideal candidate will ensure a smooth guest experience from arrival to departure while maintaining high standards of service and operational efficiency.

Responsibilities:

• Supervise and manage the Front Office team, including reception, concierge, and guest services
• Ensure efficient check-in, check-out, and guest service procedures
• Handle guest complaints and resolve issues promptly and professionally
• Monitor room allocations, availability, and reservations in coordination with other departments
• Train, motivate, and evaluate team members to maintain excellent guest service
• Ensure compliance with hotel policies, procedures, and brand standards
• Prepare and analyze daily reports, forecasts, and performance metrics
• Collaborate with other departments to enhance the overall guest experience

Requirements:

• Minimum 3 years of experience in a similar role within the hospitality industry
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Proficient in Opera cloud PMS and other hotel management systems
• Ability to work under pressure and manage multiple priorities
• Flexibility to work shifts, weekends, and holidays as needed

Job Type: Full-time