Full job description

We are looking for a car rental agent with a minimum of 1 year experience.

Responsibilities:

· Greet customers, address their inquiries and provide information about available rental options.

· Reply to customer phone calls and messages immediately.

· Assist customers with selecting appropriate vehicles based on availability, customer needs, preferences, and budget.

· Complete rental agreements accurately and efficiently, verifying customer information, driver’s licenses, and payment details. All details should be entered on .

· Conduct vehicle inspections before and after rentals, documenting any existing damages.

· Ensure that all vehicles are properly serviced and maintained, keep up with the service schedule of the vehicles. (record keeping of vehicle service)

· Manage vehicle pickups and returns, ensuring timely and hassle-free transactions.

· Resolve any customer concerns, complaints, or issues promptly and effectively.

· Process and manage payments and invoices.

· Maintain accurate records of rental activities and keep them up to date.

· Keep track of all rental agreement schedules and stay in contact with active customers regarding returns, extension, and any other inquiries.

· Help customers with any issues, problems, or concerns they might encounter on day-to-day basis.

Requirements:

· High school diploma or equivalent; additional education or training in customer service or related fields is a plus.

· English language (fluent)/ Arabic language (preferred)

· Minimum 1 year experience in car rental industry.

· Basic computer skills. (Excel, TARS etc.)

· Valid UAE driver’s license and a clean driving record.

Includes: Work Visa (To be discussed), health insurance (To be discussed), and monthly salary.

Job Type: Full-time or Part-time. (To be discussed)

Location: Dubai, UAE.

Salary: Amount to be discussed.