Full job description

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Resolve product or service issues promptly
• Maintain records of customer interactions and transactions
• Follow up on customer concerns and feedback
• Collaborate with internal teams to improve service delivery

Qualifications:

• High school diploma or equivalent
• Proven experience in customer service or similar role
• Strong communication and problem-solving skills
• Computer literacy and ability to use CRM systems
• Positive attitude and patience under pressure