Full job description

We are looking for a detail-oriented Airline Ticketing Executive who will be able to handle Ticketing and other travel related services. Galileo system should be handled.

Key Responsibilities:

· Assist clients (both Corporates and Walkin) with flight options, date changes, refund procedures, and travel requirements.

· Handle flight bookings using GDS system – Galileo

· Issue, reissue, and cancel tickets as per airline policies.

· Book Transportation and Hotel reservations on behalf of clients

· Manage group bookings and special fare requests.

· Provide accurate fare quotes, compare airline options, and apply promotional fares.

· Ensure correct issuance of tickets with proper fare rules, baggage allowance, and itinerary details.

· Coordinate with airlines, consolidators, and suppliers for ticket confirmations and schedule changes

· Maintain passenger records, PNRs, and ensure all documentation is accurate and up to date

· Maintain a courteous and professional approach while handling customer queries via phone, email, or in person

· Prepare daily sales reports and maintain record of issued tickets.

· Coordinate with the accounts team for invoicing, payments, and supplier reconciliation

· Stay updated with airline schedules, travel restrictions, visa and transit policies

Requirements:

· 1 to 2 years’ experience in Ticketing

· Galileo system should be handled

· In-depth knowledge of domestic and foreign travel destinations.

· Excellent sales and interpersonal skills.

· Hindi language to be handled, Arabic is a plus.

· Ready to do shift duties

· Ability to communicate and negotiate effectively.

· Outstanding knowledge of the latest tourism trends.

Job Types: Full-time, Permanent