Job Description

Responsibilities:

• Oversee and manage on-duty security personnel, ensuring high performance standards and adherence to hotel policies.
• Maintain a balance between effective security measures and unobtrusive service, promoting a ‘gentleman’ rather than ‘officer’ image.
• Ensure the safety and security of guests, staff, and hotel property.
• Conduct regular patrols and inspections of the hotel premises, including checks on security equipment and systems.
• Lead investigations into security-related incidents, prepare reports, and take appropriate action.
• Train and mentor new security officers, including regular updates to standard operating procedures.
• Maintain discipline within the security team and address any misconduct or performance issues.
• Collaborate with other departments to enhance overall guest experience and hotel operations.
• Participate in special functions or operations for VVIPs and high-profile events.
• Keep management informed of all security matters affecting the hotel.
• Attend and contribute to departmental meetings and training sessions.

Qualifications

• High school diploma or equivalent required.
• One to two years of customer-facing experience, preferably in a hospitality or upscale hotel environment.
• Prior security or law enforcement experience preferred.
• Knowledge of security protocols, legal guidelines, and reporting standards.
• Strong observational, communication, and problem-solving skills.
• Ability to remain discreet and maintain confidentiality.
• Positive, professional, and approachable demeanor.
• Ability to work independently and in a team-oriented environment.
• Physical ability to stand or walk for extended periods, respond quickly to incidents, and perform duties that include bending, climbing, carrying, pushing, and pulling.
• Must be fluent in English (written and spoken); additional languages preferred.
• Flexible availability, including weekends and holidays.