As a Store Manager/Store Director, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Job responsibilities

Team Management and Development

• Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
• Identify, recruit, and develop talent, securing succession plans.
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
• Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Build a client centric mindset within the store which focuses on always exceeding the client expectations.
• Develop client database by optimizing data quality and quantity.

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