Position Overview:

As a Front Office Telephone Operator, you will serve as a key point of contact for our guests, ensuring all communications are handled professionally, courteously, and efficiently. A core part of this role is personalizing interactions by addressing callers by name, contributing to an exceptional guest experience.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Professionally answer and route incoming calls, ensuring prompt and courteous service.
• Address callers by name, when possible, to deliver a personalized guest experience.
• Provide accurate information and respond to guest inquiries with clarity and professionalism.
• Liaise effectively with front office, housekeeping, and other departments to ensure seamless operational coordination.
• Maintain meticulous records of calls, messages, and requests.
• Uphold the hotel’s policies, confidentiality standards, and professional communication protocols.
• Support front office administrative functions as required to enhance operational efficiency.

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma or equivalent; formal training in hospitality or customer service is advantageous.
• Previous experience in a front office, call centre, or hospitality environment preferred.
• Exceptional telephone etiquette and interpersonal communication skills.
• Strong organizational aptitude and keen attention to detail.
• Ability to remain composed under pressure and manage multiple tasks concurrently.
• Professional appearance and demeanour befitting a luxury hospitality environment.
• Flexibility to work varying shifts, including weekends and public holidays.

Core Competencies:

• Commitment to delivering an exceptional and personalized guest experience.
• Strong multitasking, problem-solving, and decision-making skills.
• Effective collaboration and coordination within a multidisciplinary team.
• High level of discretion and professionalism in handling confidential information.

In return we’ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you Room to be yourself.

APPLY NOW