Key Responsibilities:

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer phone calls, respond to inquiries, and provide accurate information about services.
• Schedule, confirm, and manage patient appointments.
• Maintain and update patient records and registration details.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
• Handle billing and payment processes when required.
• Manage the reception area to keep it clean, organized, and presentable.
• Address patient concerns promptly and escalate issues to management when necessary.
• Maintain confidentiality and follow all clinic policies and procedures.

Requirements:

• Minimum High School Diploma; Diploma or Degree in Administration or related field preferred.
• Prior experience in customer service or front desk (preferably in healthcare) is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel) and appointment scheduling software.
• Fluent in English ,Arabic and Pashto or other languages is an added advantage.
• Positive attitude, strong work ethic, and professional appearance.

Work Schedule:

• Full-time / Shift basis (as per clinic timing)