Responsibilities:

• Welcome guests in a friendly and professional manner, providing assistance and information as needed.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Coordinate with other departments to ensure guest requests are fulfilled in a timely manner.
• Maintain a database of guest information and preferences to personalize their experience.
• Assist in organizing and implementing special events and promotions for guests.
• Monitor guest feedback and reviews to identify areas for improvement.
• Ensure all guest areas are clean, organized, and well-maintained.
• Collaborate with the team to uphold company standards and policies.

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a proactive approach.
• Ability to remain calm and professional in stressful situations.
• Attention to detail and problem-solving skills.
• Proficiency in MS Office and reservation management systems.
• Previous experience in a similar role in the hospitality industry is preferred.
• Fluency in English; knowledge of other languages is a plus.
• Flexibility to work in shifts, including weekends and holidays.

Benefits:

• Accommodation
• Transportation
• Health insurance