Position Summary:

We are looking for a dedicated and empathetic Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This role plays a key part in ensuring a seamless patient experience, focusing on communication via phone—right from appointment scheduling to post-visit follow-up.

Ideal candidates will have a background in telesales, patient coordination, or healthcare customer service, along with excellent communication skills and a strong commitment to patient care.

Key Responsibilities:

• Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback.
• Answer incoming calls to assist with inquiries regarding services, doctor availability, procedures, and clinic policies.
• Educate patients on treatments, diagnostic services, and specialties offered.
• Accurately maintain patient records and call logs using clinic/hospital software systems.
• Collaborate with doctors, nurses, and administrative teams to streamline appointment scheduling.
• Send reminders, follow-up messages, and reports via phone, SMS, or email.

Candidate Requirements:

• Experience: Minimum 2 years in telesales, patient coordination, or customer service—preferably within a healthcare environment.
• Communication: Excellent spoken and written English. Knowledge of regional languages is a plus.
• Skills: Strong interpersonal and problem-solving skills with a patient-first, courteous, and empathetic approach.
• Efficiency: Comfortable handling high call volumes and multitasking in a dynamic, fast-paced setting.

Additional Details:

• Work Experience: 2+ years in healthcare telesales or patient support
• Shift: 12-hour shifts (day or rotational, depending on clinic operations)
• Availability: Immediate joiners preferred