Job Summary:

The Telephone Operator handles all incoming and outgoing calls for the automotive dealership or service center. This role ensures professional, efficient, and courteous communication with customers, service teams, and internal departments, acting as the first point of contact for inquiries.

AREA OF RESPONSIBILITY BRIEF DESCRIPTION OF ACTIVITIES

1 Call Handling · Receive, route, and manage incoming calls to the appropriate departments.

2 Customer Assistance · Provide basic information about services, vehicle availability, appointments, or general inquiries.

3 Message Management · Record and deliver messages accurately to relevant staff members.

4 Coordination · Liaise with service advisors, sales teams, and management to ensure smooth communication flow.

5 Reporting · Maintain call logs and report call statistics or issues to supervisors.

6 Professionalism · Ensure courteous and professional telephone etiquette at all times.

QUALIFICATIONS & CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFFERED)

• High school or diploma in in communication or customer service or related field.
• 0–1 year of experience in as a telephone operator, receptionist, or front office staff preferred.
• Basic computer skills for logging calls and messages.

SKILLS & COMPETENCIES (Technical, Behavioral and Soft)

Technical Skills:

• Call Management & Routing
• Customer Communication
• Message Logging & Documentation
• Coordination with Departments
• Telephone Etiquette & Professionalism

Behavioral Skills & Competencies:

• Customer Focus – Responds politely and promptly to customer inquiries. Seeks support when needed.
• Accountability and Ownership – Completes tasks on time and owns up to mistakes.
• Agility and Adaptability – Willing to try new ways of working and learn from mistakes.
• Collaboration & Influence – Works well with teammates and shares information openly.
• Result Orientation – Focuses on completing tasks efficiently and accurately.