The ideal candidate will have prior experience in a healthcare setting such as a hospital, clinic, or diagnostic center, and demonstrate a strong background in patient coordination, telesales, or healthcare customer service. Exceptional communication skills, empathy, and professionalism are essential, as the majority of interactions will take place over the phone.

Key Responsibilities:

• Handle outbound calls to confirm appointments, follow up with patients, and gather feedback.
• Manage inbound inquiries related to services, doctors, procedures, and clinic information.
• Provide clear and compassionate explanations of treatment options, diagnostic services, and specialist care.
• Maintain up-to-date and accurate records of all patient interactions using healthcare CRM or clinic management software.
• Coordinate with medical and administrative teams to streamline appointment scheduling and patient flow.
• Send appointment confirmations, reminders, and updates via phone, SMS, or email.

Requirements:

Experience:

• Minimum 2 years of experience in telesales, patient coordination, or customer service.
• Prior experience in a hospital, clinic, or diagnostic center is highly preferred.

Skills & Attributes:

• Excellent verbal and written communication skills in English (fluency in regional languages is a plus).
• Strong interpersonal skills with a patient-first and empathetic approach.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
• Professional demeanor with the ability to handle sensitive information and situations with discretion.

Additional Details:

• Work Experience: Minimum 2 years in a relevant healthcare role.
• Shift Timing: 12-hour shifts (day shift or rotational, as per clinic schedule).
• Availability: Candidates available for immediate joining will be given preference.