Job Description

Responsibilities:

• Report directly to the Assistant Operations Manager, Assistant Director and Director of Security.
• Oversee and manage on-duty security personnel, ensuring high performance standards and adherence to hotel policies.
• Maintain a balance between effective security measures and unobtrusive service, promoting a ‘gentleman’ rather than ‘officer’ image.
• Ensure the safety and security of guests, staff, and hotel property.
• Conduct regular patrols and inspections of the hotel premises, including checks on security equipment and systems.
• Lead investigations into security-related incidents, prepare reports, and take appropriate action.
• Train and mentor new security officers, including regular updates to standard operating procedures.
• Maintain discipline within the security team and address any misconduct or performance issues.
• Collaborate with other departments to enhance overall guest experience and hotel operations.
• Participate in special functions or operations for VVIPs and high-profile events.
• Keep management informed of all security matters affecting the hotel.
• Attend and contribute to departmental meetings and training sessions.